Search and View Orders
To search for an order, you can follow these steps:
Login to your Sellercraft account.
Navigate to the "Orders" tab in the menu.
In the search bar, type in the order number to help you locate the order.
Once you find the order, click on it to view the details.
| Column | Column Description |
|---|---|
Order No | Platform Order IDis a unique identifier assigned to each order placed on a marketplace. It helps the seller and the buyer to track and manage the order throughout the order fulfillment process. Sellercraft ID is a unique identification number assigned to each order processed through the Sellercraft platform. It is used to track and manage orders within Sellercraft's system. |
Date | The date refers to the date on which the customer placed the order. It is the date when the customer completed the checkout process and submitted the order to the seller. The order date is important for tracking and managing orders, as well as for processing payments and managing inventory. |
Ship by SLA | Ship by SLA refers to the estimated shipping time that is promised to the customer. It is a service level agreement (SLA) between the seller and the customer that specifies the expected date by which the order will be shipped out for delivery. |
Status | Status refers to the current state of an order in the order fulfillment process. |
Shipper | A shipper is often a third-party logistics (3PL) provider who is responsible for shipping the orders to the customers on behalf of the seller. |
Price | The cost price of the item without include any discount. |
Discount | The amount of discount given to the order. |
Shipping | Shipping refers to the cost associated with shipping a product from the seller to the buyer. The shipping price is often added to the product price and is paid by the buyer as part of the total purchase price. |
Total | The final amount that a buyer has to pay for an order, which includes the price of the item(s), any applicable taxes, shipping fees, and any discounts or coupons that may have been applied. It is the sum total of all the costs associated with the order. |
To view and export the orders in Sellercraft, follow these steps:
Go to the Sellercraft dashboard and click on "Orders" from the menu.
Select the date range for the orders you want to view or export.
Use the filters to narrow down the orders based on status, channel, 3PL, etc.
Once you have the orders you want to view or export, you can do either of the following:
-> View the order details by clicking on the order number
-> Export the orders by clicking on the "Export" button at the top right corner of the screen.You can choose the file format (CSV or XLSX) and select the fields you want to include in the export.
If you choose to view the order details, you can perform actions such as marking the order as ready to ship, canceling the order, printing shipping labels, and printing invoices (if supported by the platform).
To view orders based on their status, follow these steps:
To view orders based on their status, you can use the filter option located above the order list.
Select the status you want to filter by, such as "Processing" or "Shipped."
The order list will update to display only the orders that match the selected status filter.
To filter the orders based on the date range, you can follow these steps:
In the filter section, select the "Order Date" option.
Choose the date range you want to filter by using the "From" and "To" fields.
Click on the "Apply" button to apply the filter.
The orders will now be filtered based on the date range you selected.
To filter orders based on 3PL, you can follow these steps:
In the filter options, click on the "All Shipping Providers" dropdown menu.
You can now select the 3PL provider you want to filter by, such as Gdex, Ninjavan and etc
Once you've selected your 3PL provider, click on the "Apply" button to filter the orders based on that Shipping Providers.
You should now be able to see only the orders that were processed using the 3PL provider you selected.
To filter orders based on channels, you can follow these steps:
In the "Filter" dropdown, select "Channel" as the filter option.
Select the channels you want to filter by from the options provided.
Click on the "Apply" button to apply the filter.
This will display a list of orders that match the channels you have selected.
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